Virtual Communication Specialists
Our company is a leader in our industry and prides itself on helping our manufacturers bring their new products to market. We are results driven, well established and pride our success on our customer service in the technology industry. We are on the cutting edge of technology daily.
Information Technology Technician
Full-time
Virtual Communication Specialists
Virtual Communication Specialists
1550 Rocky Ridge Road
75751 Athens , TX
Job Description: 

Computer Reseller (VAR) Experience and Industry and Channel Knowledge is a plus but not necessary – we are looking for Team Members with a positive attitude and a desire to not only make themselves successful but the company they work for.

Responsibilities Include: 

Providing both onsite and remote IT services to customers in North East Texas as needed. ·

Must have outstanding oral, written, and customer service skills (i.e. ability to speak a customer’s language). ·

More specifically, the System Engineer is responsible for consultations, installations, configurations, repairs, and replacements of equipment, to include, but not limited to:

  • Servers o Switches (as knowledge dictates)

  • Routers (as knowledge dictates)

  • Firewalls (as knowledge dictates)

  • Storage devices (as knowledge dictates)

  • Backup Systems

  • Desktops

  • Notebooks

  • Printers

  • Peripherals (PDAs, etc.)

  • Standard software packages associated with each · Cross-training of internal staff to build a more cohesive team of knowledgeable technicians

  • Demonstrating processes for various technologies, as needed ·

  • Becoming proficient in our Service Ticket Software:  Enter, edit, and acquire signatures and complete service tickets in both formats on a daily basis

  • Enter time and expenses in both formats on a daily basis

  • All entries should be completed as the service engagement takes place and completed by the end of each work day

  • Stay current with training in Ticketing Software as updates occur regularly

  • Performing additional responsibilities and requirements, as customer’s needs change 

  • Ability to work in multiple environments and in some instances act as a customer’s IT department along with our team for a complete solution

  • Must have own car, valid insurance and valid state driver’s license – clean driving record to drive company vehicles.

Education/Experience: 

Engineer Certification, or working towards one, or experience in one of the following:

CompTIA A+ or Network+

Microsoft (MCSE)

VMWare (VCP)

Novell

Cisco (CCNA)

Storage Technologies

Virtualization Technologies

 Minimum of (2) to (5) years’ Service Experience